Delivery & Return Policy

• Delivery Schedule: Meals are delivered on specific days of the week, currently they are Sunday and Wednesday.

• Delivery Window: Delivery times are usually between 8:00 AM and 10:30 AM on the scheduled days.

• Delivery Fees: It varies based on distance. Free delivery will be offered when order amount reaches a minimum. 

• Address Changes: Changes to the delivery address should be made before the cutoff time to avoid delays or additional fees.

• Delivery Instructions: 

1. Order Confirmation: Double-check your order details to ensure everything is correct. Expect a confirmation message with estimated delivery time.
2. Prepare for Delivery: Ensure someone is available to receive the delivery. Provide specific delivery instructions if needed (e.g., gate code, preferred drop-off spot).
3. Contactless Delivery: If you prefer contactless delivery, mention it in your order notes. The delivery person will leave your order at the specified location and notify you.
4. Upon Arrival: Check your order immediately for accuracy and quality. Contact us if there are any issues or if something is missing.
5. Tips: Consider tipping the delivery person for their service.
6. Enjoy Your Meal: Follow any provided reheating or storage instructions for maximum freshness. Dig in and enjoy your ready-to-eat meal!

• Cooler Bag Return: After receiving your meals, return the cooler bag to the designated drop-off location or hand it to the driver on their next delivery.

• Refunds: Refunds for meal prep services can vary. Some services offer a partial refundable deposit for the cooler bag if returned in good condition.

• Cancellation: You can usually cancel your subscription before a specific deadline to avoid charges for the upcoming delivery.

• Meal Issues: If there's an issue with your order, contact customer service immediately to resolve the problem.